About Candidate





City University of Science & Information Technology

I have done MBA in Marketing from City University of Science & Information Technology Peshawar, Pakistan in 2008

Work & Experience


Equipment Operator

June 16, 2014 - October 31, 2021
Emirates Airline, Dubai, United Arab Emirates

 Daily checking the serviceability of the equipment for continues operation.  Helping office work or other assign task by supervisor.  Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.  Follows the day-to-day operations related to own job and trained qualifications.  Inspects and prepare check list for assigned Ground Support Equipment to ensure serviceability and suitability.  Getting Quick Ramp Transfer Message (RTM) before flight handling  Read thoroughly and check each and everything i.e. arrival flight no. arrival flight timing in PDA (Personal Digital Assistant)  Checking all departure flights bay in PDA along with flight registration  Checking cargo and bulk in all departure flights connection  Mark the required QRT units in CPM  Arranging mail trolley for bulk and AKE if needs to make AKE as per Ramp Transfer Message (RTM)  Reaching arrival bay before flight arrival to ensure ULDs are available for cargo offloading  Loading and unloading of cargo with Tractor.  Transport cargo to assigned places safely.  Acquired extensive knowledge in QRT cargo and types.  Making reports and job cards.  Able to use different types of devices required to complete the task.  Providing support to Team Leaders and Allocators (Supervisor).  Always trying to help my workmate in operation once complete my task


Customer Relationship Officer

January 3, 2010 - January 31, 2013
HES Chartered Accountants & Co., Dubai, United Arab Emirates

 Answering inbound calls and assisting customers who have particular inquiries or questions  Deal directly with customers either by telephone, electronically or face to face  Respond promptly to customer inquiries and resolve customer complaints  Provide pricing and delivery information  Perform customer verifications  Set up new customer accounts  Process orders, forms, applications and requests  Manage customer’s accounts  Keep records of customer interactions and transactions  Record details of inquiries, comments and complaints  Record details of actions taken  Prepare and distribute customer activity reports  Maintain customer databases  Manage administration  Communicate and coordinate with internal departments  Follow up on customer interactions  Provide feedback on the efficiency of the customer service process  Updating the existing database with any modifications or changes and the present status of the customers or prospective customers  Building the interest of customers in the products and services offered by the organization  Ensure high responsiveness to customer complaints by investigating and addressing issues accordingly  Perform customer verifications, Process, orders, forms, applications and Service requests  Retaining customers by explaining them the benefits of the Organization product and services

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