imrankhankhel
About Candidate
Location
Education
MBA
I have done MBA in Marketing from City University of Science & Information Technology Peshawar, Pakistan in 2008
Work & Experience
Equipment Operator
Daily checking the serviceability of the equipment for continues operation. Helping office work or other assign task by supervisor. Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Follows the day-to-day operations related to own job and trained qualifications. Inspects and prepare check list for assigned Ground Support Equipment to ensure serviceability and suitability. Getting Quick Ramp Transfer Message (RTM) before flight handling Read thoroughly and check each and everything i.e. arrival flight no. arrival flight timing in PDA (Personal Digital Assistant) Checking all departure flights bay in PDA along with flight registration Checking cargo and bulk in all departure flights connection Mark the required QRT units in CPM Arranging mail trolley for bulk and AKE if needs to make AKE as per Ramp Transfer Message (RTM) Reaching arrival bay before flight arrival to ensure ULDs are available for cargo offloading Loading and unloading of cargo with Tractor. Transport cargo to assigned places safely. Acquired extensive knowledge in QRT cargo and types. Making reports and job cards. Able to use different types of devices required to complete the task. Providing support to Team Leaders and Allocators (Supervisor). Always trying to help my workmate in operation once complete my task
Customer Relationship Officer
Answering inbound calls and assisting customers who have particular inquiries or questions Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries and resolve customer complaints Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests Manage customer’s accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Updating the existing database with any modifications or changes and the present status of the customers or prospective customers Building the interest of customers in the products and services offered by the organization Ensure high responsiveness to customer complaints by investigating and addressing issues accordingly Perform customer verifications, Process, orders, forms, applications and Service requests Retaining customers by explaining them the benefits of the Organization product and services