Muhammad Umair Ali
Answer inbound calls & generate out bound calls for Value Added Tax (VAT) settlement, MOH and uncollected duty amount follow ups
Assist customer to pay VAT through FTA Portal using credit/E-Dirham card.
Help customer to understand break down of Duty & VAT.
Assisting customers on IVR payment for duty & Vat.
Investigates and resolves problems or exception situations using systems or equipment, as appropriate.
Communicate with customers via telephone or email.
Assisting customers on HS Code verification.
Work & Experience
Customer Care Representative
• Front line C.S staff • Receiving incoming calls ensures ongoing compliance with defined Company processes and procedures • Active listening • Performs defined procedures and processes with accuracy and completeness • Ensures time commitments and deadlines are met • Processes may include use of manual procedures or local, regional, international or global systems • Service delivery call/ Trace shipments • Arrange booking for inbound & outbound shipments • Domestic and International tracking and tracing of shipments • Other duties as assigned.
Emirates EK-Engineering Administrative Assistant
• Responsible for the reports and other administration like filing, data entry, responded to phone calls • Coordinated with other departments regarding schedule and operations • Monitored and planned daily scheduled of engineers • Provided extensive clerical support when needed • Ensures follows up are conducted • Performed other responsibilities associated with this position when appropriate • Other duties as assigned.
Emirates EK-Engineering Assistant Technician
• Repairing & Replace the Air Chiller, Oven, Espresso /Coffee Maker& Trash Compactor of Aircraft A320/A330/A380/B777 • IDG, Back up & VFG servicing by using Mobile jet oil • Hydraulic & Tire grease servicing of A380/ B777 • Cleaning & Maintenance of Aircraft components • Ground handling maintenance activities & and conducting cabin minor repairs • Assists with scheduled maintenance, unscheduled maintenance, servicing, troubleshooting and repairs on company owned aircraft • Works under immediate supervision • Performing tasks in a fast paced environment • Other duties as assigned.