Muhammad Umair Ali

Customs Support Agent
$3000 / month
June 30, 1991

About Candidate

Answer inbound calls & generate out bound calls for Value Added Tax (VAT) settlement, MOH and uncollected duty amount follow ups
Assist customer to pay VAT through FTA Portal using credit/E-Dirham card.
Help customer to understand break down of Duty & VAT.
Assisting customers on IVR payment for duty & Vat.
Investigates and resolves problems or exception situations using systems or equipment, as appropriate.
Communicate with customers via telephone or email.
Assisting customers on HS Code verification.





Lahore Board

Work & Experience


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Emirates EK-Engineering Administrative Assistant

June 1, 2018 - March 9, 2020
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• Responsible for the reports and other administration like filing, data entry, responded to phone calls • Coordinated with other departments regarding schedule and operations • Monitored and planned daily scheduled of engineers • Provided extensive clerical support when needed • Ensures follows up are conducted • Performed other responsibilities associated with this position when appropriate • Other duties as assigned.


Emirates EK-Engineering Assistant Technician

April 25, 2012 - May 1, 2018
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• Repairing & Replace the Air Chiller, Oven, Espresso /Coffee Maker& Trash Compactor of Aircraft A320/A330/A380/B777 • IDG, Back up & VFG servicing by using Mobile jet oil • Hydraulic & Tire grease servicing of A380/ B777 • Cleaning & Maintenance of Aircraft components • Ground handling maintenance activities & and conducting cabin minor repairs • Assists with scheduled maintenance, unscheduled maintenance, servicing, troubleshooting and repairs on company owned aircraft • Works under immediate supervision • Performing tasks in a fast paced environment • Other duties as assigned.

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